Refund policy
Hassle-Free Returns and Refunds
Western Leather Goods is committed to providing our customers with high-quality products and services. We want you to be completely satisfied with your purchase, and in case you're not, we're here to help you.
Returns:
Our return policy allows for returns within 14 days from the date of delivery. If more than 14 days have passed since your order was delivered, we regret that we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. The returned merchandise must be packed in the original box, along with all original packing materials. A 15% restocking fee applies to all returns.
Please note that we cannot exchange, replace, or refund items that have been worn, scuffed, stretched, personalized, or not in factory mint condition. If a tag was included with the product, do not remove it. We cannot accept returns if the tag is missing.
If an item is returned and is not eligible for a refund, we will not accept it, and the return will be at the customer's expense.
Refunds:
Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that we do not refund shipping costs.
Sale Items:
Sale items are not eligible for a refund. However, they may be returned for store credit within 14 days of delivery, as long as they are unused and in resalable condition.
Late or Missing Refunds:
If you have not received your refund within 7-10 business days, please check with your bank or credit card company first. If you still have not received your refund, please contact us at info@westernleathergoods.com, and we will assist you.
Damaged:
If the product arrives at your door with an issue, such as being broken or damaged, you may exchange it or ask for full store credit. Please let us know as soon as you receive your order by contacting us at info@westernleathergoods.com. Please include your order number and two photos of the defective product.
Exchange:
To exchange a product, please contact us at info@westernleathergoods.com. We will process the exchange for you. Please note that free shipping does not apply to exchanges, and you will be responsible for the shipping costs of the new item, which will be $25.
Please Note:
Color or texture may be different from the photo as each product is natural and handmade.
Shipping:
Western Leather Goods does not cover the cost of return shipping, taxes, or duties for returns. Customers are responsible for paying all shipping fees when returning the original item to us. If you have any questions regarding shipping or returns, please contact us at info@westernleathergoods.com.
To return your product, please mail it to:
Company Name: WLG Headquarters
Address: 20 Milrose Lane
City: Monsey
State: New York
Zip Code: 10952
Cancel Order:
If you wish to cancel your order, please get in touch with us immediately at info@westernleathergoods.com. However, we cannot guarantee that your order can be canceled, as we try to ship orders as soon as possible. If your order has already been shipped, you may still return it once you receive it. Please note that canceling an order will result in a charge of $20.
Each product is individually inspected before being shipped to maximize customer satisfaction. They are shipped with care, love, and quality.
At Western Leather Goods, customer satisfaction is our number one goal. We try hard to make our customers satisfied. If you have any questions or concerns, please contact us at info@westernleathergoods.com, and we will be happy to assist you.
Thank you for choosing Western Leather Goods.
Happy shopping!